Is there a minimum age requirement to open XtraSaver?

Is there a minimum income requirement to open XtraSaver?

Can Singaporeans, Permanent Residents and Foreigners open XtraSaver?

Can I open XtraSaver with a joint account holder?

How many joint account holders can I open XtraSaver with?

Will my joint account holder be issued with an XtraSaver Card?

How can I open XtraSaver?

I am an existing Standard Chartered Bank customer. How can I open XtraSaver?

I want to open XtraSaver by mailing in my application. What are the required documents for mail-in application?

I have a joint account with my wife in another bank. For mail-in application, can I open an XtraSaver joint account with my wife by issuing a single cheque from our joint account in the other bank or do my wife and I need to issue a personal cheque each?

For mail-in application, is a Cashier’s Order instead of a personal cheque acceptable?

How long does it take to open XtraSaver?

I am an existing Phone Banking and Internet Banking user. Can I use my existing Phone Banking and Internet Banking User IDs and PIN numbers to access my XtraSaver account?

I applied for Phone Banking and Internet Banking previously but I have lost/forgotten my Phone Banking and Internet Banking PIN User IDs and PIN numbers. How do I request for new User IDs and PIN numbers to be issued to me?

For XtraSaver joint accounts, will the main account holder and joint account holder share the same Phone Banking and Internet Banking User IDs and PIN numbers or will they be issued with separate User IDs and PIN numbers.

What should I do if I lose my XtraSaver Card?

Is there a charge to replace my XtraSaver Card if I lose it?

Can I link my XtraSaver Card to my Cheque and Save or Current account?

Can I link my XtraSaver Card to my e$aver or Savings account?

How can I top up/deposit funds my XtraSaver account?

I went to the ATM to check my account balance and found that my available balance is lower than my ledger balance. Why is this so?

I want to close my XtraSaver account. Is there a charge for account closure?

If I close my XtraSaver account before the end of a calendar month, will I get any CashBack?

How do I close my XtraSaver account?

XtraSaver is a MasterCard debit card that is linked to its own interest bearing chequing account. With XtraSaver, you can withdraw cash from over 140 ATMs islandwide and make NETS and MasterCard payments. What’s more, enjoy up to 15% CashBack on petrol, on top of prevailing discounts at any petrol station, and attractive CashBack on everything you spend on.

Similar to credit cards, debit cards are signature-based payment modes. As the payment is debited from your account immediately, there is no risk of late charges nor interest charges. With XtraSaver, in addition to signature-based payments, you can also make NETS payments.

With XtraSaver, you enjoy

XtraSaver’s CashBack is tiered. Based on your average daily balance at calendar month end, the relevant CashBack is calculated and credited into your XtraSaver account on the first working day of the next calendar month.

Example: If at calendar month end, your average daily balance is $7,000, then you will enjoy 7% CashBack on petrol with MasterCard, 1% CashBack on all other MasterCard transactions and 0.5% CashBack on all NETS transactions.

Yes, there is a monthly cap on XtraSaver’s CashBack.

XtraSaver’s petrol CashBack is accorded as long as the petrol station’s “merchant category code” is 5541 or 5542.

The “merchant category code” is arranged between the petrol station and the petrol station’s VISA/MasterCard card terminal’s issuing bank. XtraSaver’s petrol CashBack applies on top of prevailing station discounts, at any station in Singapore.

No, XtraSaver’s petrol CashBack applies only if you pay for your petrol via MasterCard and does not apply if you pay for your petrol via NETS. If you pay for your petrol via NETS, the CashBack that you receive will be based on XtraSaver’s CashBack rate for all NETS transactions, that is, 0.5% (provided your average daily balance is calendar month end is $6,000 and above).

If your petrol spend exceeds the monthly cap on petrol CashBack amount, then the excess petrol spend is entitled to XtraSaver’s CashBack rate for all other MasterCard transactions.

Example: Your average daily balance at calendar month end is $7,000 which means that you enjoy 7% CashBack on petrol and the monthly cap on petrol CashBack amount is $15. If you spend $300 on petrol, then the petrol CashBack amount that you will enjoy is $15 + (1% x $86) = $15.86 (where 1% is XtraSaver’s CashBack rate on all other MasterCard transactions and $86 is excess petrol spend).

No, XtraSaver’s CashBack on all NETS transactions does not apply to cash card top up via NETS.

Yes, the good news for non-drivers is that if you do not spend on petrol of any day of a calendar month, you enjoy double CashBack on all local and overseas MasterCard transactions. If you have $200,000 in your XtraSaver account, your CashBack on all local and overseas MasterCard transactions is 5%. Plus, you continue to enjoy 0.5% CashBack on all NETS transactions.

Monthly Cap on CashBack on all MasterCard transactions remains as $300.

XtraSaver’s CashBack is credited on a monthly basis. It is calculated based on your average daily balance at calendar month end and is credited into your XtraSaver account on the first working day on the next calendar month.

Your CashBack amount will be reflected as a consolidated total CashBack amount in your monthly statement that will be mailed to you. Your CashBack amount for your petrol transactions with MasterCard, all other MasterCard transactions and all NETS transactions is consolidated as a total amount for your convenience as there is no need to add up the total CashBack amount yourself.

XtraSaver’s CashBack is accorded only if your average daily balance is $6,000 and above. If your average daily balance is less than $6,000, then you will not enjoy any CashBack.

No, there is no minimum spend amount required to enjoy XtraSaver’s CashBack. You will enjoy XtraSaver’s CashBack as long as your average daily balance at calendar month end is $6,000 and above (Total CashBack amount is subject to monthly cap).

No, your CashBack amount will be credited into your XtraSaver account and you cannot choose to credit the CashBack amount into another account.

Debit cards are as safe as credit cards. There is no further liability once the loss of card is reported. Customers who lose their card should immediately call our 24-hour Phone Banking on 1800 747 7000 so that we can replace the lost card and prevent any further access to it. Customers will only be held liable for transactions conducted prior to reporting the loss to the Bank.

Research shows that if you convert reward points into a CashBack rate, you will get an average of 0.5%*. In comparison, XtraSaver lets you enjoy CashBack rates of up to 15% on petrol with MasterCard and up to 1.5% on all other MasterCard transactions.

*Source: Research conducted by Synovate Business Consulting in August 2006

For deposit amounts of less than $50,000, prevailing Time Deposit interest rates are between 0.25% p.a. to 0.85% p.a. With XtraSaver, based on an account balance of $7,000 and an expenditure of $1,000 per month, the effective rate of benefit is 3.8% p.a.

For example*: Customer X opens an XtraSaver account

e$aver was designed to complement your regular savings and checking accounts as it focuses on earning high interest, comparable to Time Deposits, on your ‘spare cash’ when you do not need it. In comparison, XtraSaver is an innovative solution for your ‘everyday cash’. XtraSaver offers unparalleled transactional capability with a cheque book and MasterCard debit card that you can use to withdraw cash from over 140 ATMs islandwide and make NETS and MasterCard payments and whenever you transact via NETS and MasterCard, you get rewarded in the form of CashBack. Thus, e$aver and XtraSaver complement each other as you can park your ‘spare cash’ in your e$aver account when you do not need it and transfer your cash into your XtraSaver account to fund your everyday spending.

No, as you are enjoying CashBack, you do not enjoy reward points with your XtraSaver Card.

The interest rates for XtraSaver are:

You can use your XtraSaver Card to withdraw cash from over 140 ATMs islandwide in the atm⁵ Shared ATM Network. The atm⁵ Shared ATM Network includes ATMs from ABN AMRO, Citibank, HSBC, Maybank and Standard Chartered Bank.

No, with your XtraSaver Card and all Standard Chartered Bank ATM cards, cash withdrawals from ATMs in the atm 5 Shared ATM Network is absolutely free.

Yes, you can use your XtraSaver Card to withdraw cash from Cirrus ATMs when you are overseas.

Yes, cash withdrawals from Cirrus ATMs will be charged at 2% of the withdrawal amount or a minimum of S$5 (capped at a maximum of S$60).

Yes, other than cash withdrawals, you can use your XtraSaver Card to access all other ATM functions.

Yes, once you are down to the last few cheques, a new cheque book will be automatically mailed to you.

The first cheque book is free and thereafter, there is a charge of $1 5(excluding GST) per cheque book (50 cheques).