Frequently asked questions

You must be between 21 and 65 years of age with a minimum annual income of:

• $20,000 for Singapore Citizens and Permanent Residents
• $60,000 for foreigners with Employment Pass

Please submit the following documents with your application form

No. Your loan amount will either be up to 2 times or 4 times your monthly income depending on your credit history and annual income.

If you are an existing Standard Chartered Personal Credit customer, your line of credit may be converted to CashOne.

If you are an existing Standard Chartered Credit Cardholder, the credit limit on your existing credit card is treated as a loan. As such, you will only be able to use the available credit limit on your credit card for retail transactions as and when you have repaid the CashOne.

If you hold any of our credit cards with a credit limit of $500 and your annual income ranges from $20,000 to $29,999, your credit card account will be closed upon approval of the CashOne.

Depending on your loan amount and tenor, you can get interest rates from as low as 7.2% p.a. (Effective Interest Rate of 13.05% p.a.)

AR: Applied / Flat Interest Rate
EIR: Effective Interest Rate.
For illustration, EIR is calculated taking into consideration the first year annual fee of $99; and
¹ is based on average loan amount of $20,000
² is based on average loan amount of $10,000
³ is based on average loan amount of $4,000

If you do not have any existing credit facility with any bank and your approved loan amount is $5,000 and above, the following rates will be applicable to your CashOne:

AR: Applied / Flat Interest Rate EIR: Effective Interest Rate.
For illustration, EIR is calculated taking into consideration the first year annual fee of $99 and based on average approved loan amount of $10,000

Interest is calculated based on the 'front-end add-on' method by multiplying the principal loan amount with the specified annual Applied Interest Rate / Flat Interest Rate for the full tenor of the plan. The interest charged per month is not spread equally throughout the tenor. But the total interest chargeable is based on the above calculation.

For illustration only:

Please follow the payment due date stated on your monthly statement

CashOne offers a range of repayment channels:

• Repayment can be made via AXS, GIRO, ATM or branch counter.
• Please ensure separate repayments are made out to the following accounts:
• CashOne Personal Loan Account (9702 2228 XXXX XXXX)
• CashOne Platinum Credit Card Account (4300 9201 XXXX XXXX)
• Please click here to download the GIRO application form or call 1800 747 7000.

If payment is not received in full before the payment due date twice within any consecutive 6 months, 4% p.a. will be added to the original effective interest rate (EIR) on your entire CashOne outstanding balance. The revised EIR will be effective starting from the next statement date immediately after the second payment due date being missed.

For example:

Payment is not received by the payment due date for Jan 2011 statement (1st time) and June 2011 statement (2nd time)

• Original EIR = 13.05% p.a.
• Revised EIR = 13.05% p.a. + 4% p.a. (i.e. 17.05% p.a. is payable from July 2011 statement onwards)

The revised EIR will be reinstated to the original EIR, if the payment due is made in full before payment due date for 6 consecutive months. The reinstatement (if any) will be effective from the next statement date after we receive the 6th payment. In the above example, if you make payment due in full for 6 consecutive months (Sept 2011 to Feb 2012 statements), your revised EIR will revert to the original EIR on the Mar 2012 statement.

Your CashOne loan tenor will be adjusted such that your monthly loan instalment amount remains unchanged.

Note: Outstanding balance is subject to late fee and finance charges as per current terms. Refer to FAQ on Fees.

The fees are listed in the table below:

Please note that the above information serves only as a guide and usage of the CashOne account is governed by the CashOne Product Terms, Customer Terms, Credit Card Terms and Personal Loan/Personal Line of Credit/Overdraft Terms.

Salary Advance is an unsecured revolving credit line that comes with a cheque book and a debit card for you to withdraw cash instantly

Features

• No collateral required
• Get cash up to 2x monthly salary or $100,000, whichever is lower.
• Receive a cheque book and a debit card for cash withdrawal
• Interest charged only on the amount used
• The borrower may repay over time with minimum payment of only 3% of loan amount or $50, whichever is higher

You can use up to your full credit limit for cash withdrawals using your debit card or cheque book. To check your current available balance, please call our 24-hour Phone Banking at 1800 747 7000 or log on to our Internet Banking service at Standard Chartered Online.

Yes. You will only pay the amount you used. If you do not use your Salary Advance funds, you will not be charged any interest.

You must be between 21 and 65 years old with a minimum annual income of:

• S$30,000 for Singapore Citizens and Permanent Residents
• S$80,000 for Foreigners with Employment Pass*
  • Employment Pass holders:
  • Foreigners must be holders of P1, P2 or Q type Singapore Employment Passes
  • Q Pass holders must have minimum one year validity remaining on their pass

Please submit the following documents with your application form

For Singaporeans and PR:

• Copy of NRIC (front and back) OR Passport
• Income documents
  • Salaried Employee and Commission Earner:
    • Copy of latest Income Tax Notice of Assessment (must reflect 1 month income earned from current employer) OR
    • Copy of last six months' CPF Contribution History Statement (must reflect income contribution from current employer) OR
    • Copy of computerised payslip (handwritten copies are not acceptable)
      • Salaried employee: Current or previous 1 month's payslip from current employer
      • Commission earner: Last 3 months' payslip from the same current employer
  • Self-employed:
  • Copy of latest Income Tax Notice of Assessment (must reflect income contribution from current business)

For Foreigners:

• Copy of Passport
• Copy of Employment Pass
• Income documents
  • Copy of latest Income Tax Notice of Assessment (must reflect at least 1 month income earned from current employer) OR
  • Copy of latest computerised payslip (handwritten copies are not acceptable)
    • Salaried employee: Current or previous 1 month's payslip from current employer

Every month, you will receive a statement of account which shows your transactions for the past one month from the statement date. Interest charges reflected on the current month's statement are calculated until the last day of the previous month. For example, the statement dated August 27 would reflect your transactions from July 28 to August 27. Interest charges reflected on the statement dated August 27 are only calculated until July 31.

Please ensure that your payment is received by the Bank on or before the payment due date indicated in your monthly statement. Late payments will be charged a default fee of $80 per month.

You can make payment via Online Banking or with cash at any Standard Chartered branch, ATM or cash deposit machine. There will be a $5 fee charged for payments made at branches.

You can also pay your bills via cheque, AXS stations or SAM machines.

Yes, but remember that your monthly statement only shows interest charges up to the last day of the previous month. This means that interest charges for the current month would not be reflected in your statement. Please call us at 1800 747 7000 to determine the exact outstanding amount in your account before making full payment for your Salary Advance account.

Interest is calculated daily based on the amount used and will only be debited to your Salary Advance account on the last day of the month. You only pay interest on the amount used.

If you don't use your Salary Advance funds at all, you don't pay any interest. For example, if your credit limit is $15,000, and you use just $5,000, you will only need to pay interest on the $5,000.

The minimum monthly interest payable is $5.

Yes, the interest rate may vary from time to time at the Bank's sole discretion, without prior notice.

Salary Advance pays you daily interest on credit balances in the account. Please refer to the fees and charges table below for the interest rate on credit balances.

Interest is calculated daily by multiplying the daily credit balance by the annual rate over 365 days and the total interest will be reflected in your statement.

You can:

• Issue cheques
• Access cash via ATMs
  • Make cash withdrawals at 30 Standard Chartered ATMs in Singapore
  • atm5 - our shared ATM network that gives you access to ATMs from Standard Chartered Bank, ANZ, HSBC, and SBI, plus participating Citibank and Maybank machines that bear the atm5 logo at no charge
  • Enjoy instant foreign currency cash access worldwide at 900,000 Cirrus ATMs in more than 120 countries
• Use our Online Banking
  • Online cheques
  • Access over 300 billing organisations.
  • Funds transfers
  • Pay any bank's Visa or MasterCard Credit card bill online
• Set up Interbank GIRO to make regular payments

A new cheque book will be automatically mailed to you when any of the last 20 cheques of your present cheque book have been cleared. If you require a new cheque book urgently, you can request for one through any of our ATMs, branches or phone banking.

When you write a cheque for an amount which exceeds the credit limit extended to you, payment will be stopped on that cheque. If you are behind in your monthly payments, your credit limit for your Salary Advance may be withdrawn, and payment will be stopped on all cheques.

You can withdraw up to $4,000 daily at ATMs belonging to Standard Chartered and the atm5 shared ATM network in Singapore. When overseas, you can withdraw up to the equivalent of $4,000 or the maximum withdrawal limit of the ATM you are using, whichever is lower.

Phone and Online Banking:

• 24-hour Phone Banking service at 1800 747 7000
  • Check the balance available in your Salary Advance account
  • Check whether the cheques you issued have been cleared
  • Conveniently transfer funds from your Standard Chartered Savings, Current or Cheque & Save accounts to your Salary Advance account
  • Transfer funds from your Salary Advance account to repay your credit card bills
  • Check prevailing Salary Advance interest rates
  • Request for chequebook or statement
• Log on to our Online Banking
  • Check the balance available in your Salary Advance account
  • Conveniently transfer funds from your Standard Chartered Savings, Current or Cheque & Save accounts to your Salary Advance account
  • Issue online cheques
  • Interbank funds transfer
  • Make bill payments
  • Set up Interbank GIRO to make regular payments

Please find the fees and charges relating to Salary Advance listed in the table below.

* The Bank reserves the right to grant and/or assign a lower credit limit as it deems fit.

** The Bank reserves the right to revise the interest rates at any time without prior notice.

Please note that the above information serves only as a guide and usage of the Salary Advance facility is governed by the Customer Terms and Personal Loan/Personal Line of Credit/Overdraft Terms.