|Token Card Frequently Asked Question|
1. What is a security token and why is it required?
As part of an industry-wide initiative to enhance online banking security, a new generation security token has been launched. This token carries a more sophisticated authentication process called Transaction Signing to provide you with added protection against online fraud and threats.
The Bank has innovatively embedded this new security token into credit, debit or ATM cards, known as a Token Card. You can select from one of the eligible cards you currently hold to have your security token embedded in. Your new Token Card will carry a 2-in-1 functionality where it acts as both a credit/debit/ATM card and a security token to authenticate key Online Banking activities. Your Token Card will feature a keypad and display screen to perform the security token functionality.
You will require the use of your Token Card from January 2013.
You will require the use of your Token Card to generate Transaction Signing PIN or One-Time Password for the following key Online Banking activities:
From January 2013, SMS OTPs can only be used for logging into Online Banking or Breeze mobile banking. For all other Online Banking activities that require authentication, you will need your Token Card to either (i) generate your OTP or (ii) transaction sign, i.e. generate a 6-digit transaction signing PIN to "sign" or validate your transaction, where applicable.
Your new credit/debit/ATM Token Card will have to be activated before you can use the credit/debit/ATM function on your new credit/debit/ATM Token Card.
There will be no change to your credit or debit card account number, functionality, credit limit and payment arrangements (if any). You can continue to use your card as per normal for point of sale transactions, online transactions and ATM cash withdrawals.
You may continue to use your existing token until the new Token Card is effected from January 2013. Your existing token will then become obsolete and should be discarded.
Yes, we will issue you a generic Token Card with only the security token functionality.
Your generic Token Card does not require activation. You can start using it for Online Banking activities from January 2013.
The Token Card is only required for a few key online banking transactions listed in Question 4.
Token Cards will be issued to customers who are active Online Banking users and hold at least one of the eligible card types that the token is embedded in.
The new Token Card cannot be used to authenticate online purchases (3D secure internet transactions). From January 2013, you will need to authenticate your online purchases using a One-Time Password sent to you via SMS. Please ensure you have registered or updated your latest mobile phone number with the Bank.
Please call us immediately at 1800 747 7000 to notify us so that we can block your lost/stolen Token Card and issue you a new one.
functionality on my card. Can I continue to use it?
Yes, you can continue to use the token functionality even though the credit/debit/ATM function on your Token Card is not working. You can place a request to the Bank to replace your credit/debit/ATM Token Card. Please note, however, that once you have received your replacement credit/debit/ATM Token Card and activated it, the token card function on your existing credit/debit/ATM Token Card will not be functional anymore. The existing ATM token card will still be active. Should you wish to terminate it, please call us on 1800 747 7000.