As part of an industry-wide initiative to enhance online banking security, a new generation security token has been launched. This token carries a more sophisticated authentication process called Transaction Signing to provide you with added protection against online fraud and threats.

For certain key Online Banking activities, you will need the security token to generate a 6-digit transaction signing PIN to validate your transactions on Online Banking and Breeze mobile banking.

The Bank has innovatively embedded this new security token into credit, debit or ATM cards, known as a Token Card. You can select from one of the eligible cards you currently hold to have your security token embedded in. Your new Token Card will carry a 2-in-1 functionality where it acts as both a credit/debit/ATM card and a security token to authenticate key Online Banking activities. Your Token Card will feature a keypad and display screen to perform the security token functionality.

If you do not hold any of the eligible credit/debit/ATM cards that can be embedded with the security token, you will be issued a generic Token Card with only the security token functionality.

Eligible cards include:

You will require the use of your Token Card from January 2013.

You will require the use of your Token Card to generate Transaction Signing PIN or One-Time Password for the following key Online Banking activities:

From January 2013, SMS OTPs can only be used for logging into Online Banking or Breeze mobile banking. For all other Online Banking activities that require authentication, you will need your Token Card to either (i) generate your OTP or (ii) transaction sign, i.e. generate a 6-digit transaction signing PIN to "sign" or validate your transaction, where applicable.

Your new credit/debit/ATM Token Card will have to be activated before you can use the credit/debit/ATM function on your new credit/debit/ATM Token Card.

If you have opted to have the Token Card embedded in your credit/debit card, please note that your old credit/debit card will be automatically terminated upon your activation of your new credit/debit Token Card.

If you choose to have your credit card replaced with a new credit token card, all associated supplementary cards under this credit card account will also be replaced due to an extension of your card expiry date. However, there will be no token functionality on these supplementary cards. You will be required to activate the new supplementary cards before usage as well.

If you have opted to have the Token Card embedded in your ATM card, please note that the activation of your new ATM Token Card will not cause your old ATM card to be deactivated. If you wish to deactivate your old ATM card, please call us at 1800 747 7000.

There will be no change to your credit or debit card account number, functionality, credit limit and payment arrangements (if any). You can continue to use your card as per normal for point of sale transactions, online transactions and ATM cash withdrawals.

However, you will no longer be able to use the card for payments validated through the use of an manual card imprinting machine.

You may continue to use your existing token until the new Token Card is effected from January 2013. Your existing token will then become obsolete and should be discarded.

Yes, we will issue you a generic Token Card with only the security token functionality.

Your generic Token Card does not require activation. You can start using it for Online Banking activities from January 2013.

The Token Card is only required for a few key online banking transactions listed in Question 4.

All other transactions can be performed without the Token Card (such as transferring funds to a payee who is already set up as a “third party payee” or “bill payee”).

For login to Online Banking and Breeze mobile banking, you can continue to use the One-Time Password (OTP) sent by SMS to your mobile phone number.

If you currently obtain the required OTP from a security token to login to your account, you will need the new Token Card to login. Alternatively, you can contact us to change your login preference from Token Card to SMS OTP sent to your mobile phone.

Token Cards will be issued to customers who are active Online Banking users and hold at least one of the eligible card types that the token is embedded in.

To apply for your Token Card, log in to Online Banking and you will be prompted to select and apply for your Token Card. Upon submission, the Token Card will be sent to you via post within 5 working days. Please ensure that your mailing address is updated in the Bank's records.

The new Token Card cannot be used to authenticate online purchases (3D secure internet transactions). From January 2013, you will need to authenticate your online purchases using a One-Time Password sent to you via SMS. Please ensure you have registered or updated your latest mobile phone number with the Bank.

Please call us immediately at 1800 747 7000 to notify us so that we can block your lost/stolen Token Card and issue you a new one.

Yes, you can continue to use the token functionality even though the credit/debit/ATM function on your Token Card is not working. You can place a request to the Bank to replace your credit/debit/ATM Token Card. Please note, however, that once you have received your replacement credit/debit/ATM Token Card and activated it, the token card function on your existing credit/debit/ATM Token Card will not be functional anymore. The existing ATM token card will still be active. Should you wish to terminate it, please call us on 1800 747 7000.