Online Banking Frequently Asked Questions (FAQs) Click here for SME FAQ
 
 
  • About the Service
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  • Application For the Service
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  • First Time Login (New Customers)
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  • Login For Existing Customers
  • Self Service Online Banking Registration
  • Second Factor Authentication (2FA)
  • Enhanced Second Factor Authentication (2FA)
  • Additional Logon PIN (ALP) via SMS
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  • Additional Logon PIN (ALP) via Security Token
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  • Account Information and Services
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  • Global Link Service New
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  • Funds Transfer using Deposit Accounts
  • Funds Transfer using Credit Cards New
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  • Bill Payments using Deposit Accounts
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  • Bill Payments using Credit Cards New
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  • Pay any card
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  • International Funds Transfer
  • eCashier's Order
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  • Credit Card Services
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  • Loans Services
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  • Personalization
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  • eStatements
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  • Rates Enquiry
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  • Applications
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  • Hardware and Software (System Requirements)
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  • Troubleshooting
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  • Security
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      Account Information and Services  
     
       
    1.

    Can I see a summary of my accounts?
    Yes. You can see a summary of your accounts at the Overview Homepage once you have login to our Internet Banking.

       
    2.

    Can I view the transactions belonging to my accounts?
    Yes, just click on "Transaction History" and select the individual account for transaction details.

       
    3.

    Which of my personal accounts can I view online?

    • Singapore Dollar Deposit Account
    • Foreign Currency Deposit Account
    • Investment Account
    • Loan Account
    • Overdraft Account
    • Credit Card Account
       
    4.

    How far back can I view my transaction history?
    You can view transactional history up to 1 year for deposit and overdraft account, 1 year for loan account and last 3 statements for credit card account.

       
    5.

    Can I download and save my account information and latest transactions?
    Yes. You can select your latest transaction or historical transactions that you wish to keep and click on the 'Download CSV file' button or 'Download PDF file' button to save the information on the excel spreadsheet for your tracking.

       
    6.

    Can I view my company/business accounts online?
    Yes. You can view your corporate deposit and loan accounts only. Trade accounts are currently not available online.

       
    7.

    What is the minimum deposit requirement for opening a Cheque & Save account?
    The minimum deposit for opening a Singapore dollar Cheque & Save account is SGD 5000. Whereas the minimum deposit for opening a foreign currency account is USD 5000 or equivalent. It is applicable only to personal accounts.
       
    8.

    What is the minimum deposit requirement for opening a Time Deposit account?
    The minimum deposit for opening a Singapore dollar Time deposit account is SGD 5000 (for individuals only). Whereas the minimum deposit for opening a foreign currency Time deposit account is USD 5000 or equivalent (for individuals only).

       
    9. What are the various services available?

    SERVICES AVAILABILITY

    Account information
    Account Balance Enquiry*
     Credit cards Enquiry
     Loan Enquiry*


    		 24 hours a day, 7 days a week

    Funds Transfer & Payments
    Fund Transfer between Own Standard Chartered Bank Accounts*
     Fund Transfer to Third Party Standard Chartered Bank Accounts*
     Interbank Fund Transfer
     Bill Payment
    International Fund Transfer*
     eCashier’s Order
     Card Payment
     Loan Payment – only available in May 08


    		 24 hours a day, 7 days a week

    eStatement*
    View eStatement
    eStatement Subscriptions
    eStatement Settings


    		 24 hours a day, 7 days a week

    Preferences*
    Language settings
    Limit Management
    Account personalization
    Extended ALP & Notifications


    		24 hours a day, 7 days a week

    Account Opening
    Time Deposit Account
    Cheque & Save Account
    e$aver Account
    XtraSaver Account


    Services are only available from 9:00am to 6:00pm,
    Monday to Friday, and 9:00am to 1:00pm for Saturday.

    Application

    Accounts

    • Priority Banking
    • New Cheque Book Request*

    Credit card

    • Credit card Application
    • Supplementary Credit Card Application
    • Card Permanent Limit Increase
    • Card Bill Dispute
    • EasyPay Application

    Loans

    • Housing loan
    • HDB EasyLoan Indicative Valuation Service
    • Housing Loan Service Request
    • Personal Loan

    Insurance

    • General & Life Insurance
    • Travel Protector

    Transfer*

    • Interbank GIRO Request
    • Remittance Request

    SME (For SME customers only)

    • Other services
    • Fax and courier services
    • Credit application
    • Change Company address


    Personal*

    • Change of Personal Particulars
    		 24 hours a day, 7 days a week

    Rates Enquiry

    • e$aver Deposit Rate
    • Time Deposit Rate*
    • Savings Deposit Rate*
    • Cheque & Save Deposit Rates
    • OneAccount Deposit Rate
    • XtraSaver Deposit Rate
    • Foreign Exchange Rate
    • Lending Rate

    		 24 hours a day, 7 days a week

    Alerts & SMS Banking

    • Subscribe to Alerts & SMS Banking Services
    		 24 hours a day, 7 days a week
     
    *Apply to both SME and Individual customers.
    		 
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